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Cultivating Success: Prima’s Culture and Its Impact on Personal Growth

At Prima, we’re all about having an incredible company culture. We firmly believe that it’s the key ingredient that sets us apart and helps us deliver exceptional service to our valued customers. It’s what keeps us motivated, engaged, and consistently exceeding customer expectations.

So, get ready for an inside look at how we build an amazing company culture at Prima and the incredible perks it brings to our team, customers, and brand.

So, what makes a great culture at Prima?

First and foremost, it’s all about the people. At Prima, you’ll find a bunch of talented individuals who genuinely enjoy working together. We’re not just coworkers; we’re friends. Our colleagues are united by a shared mission and common values, and we have no hesitation in getting our hands dirty and getting things done.

Having a strong company culture at Prima is all about empowering our team members to shine. We want everyone to feel confident and in their roles, ready to take on any challenge and bring their unique talents and perspectives to the table. We create an environment where trust, collaboration, and continuous learning are the norm. We believe in giving our employees the freedom and responsibility to own their work and go above and beyond to deliver outstanding results. This level of engagement not only boosts productivity but also sparks innovation and a genuine love for providing top-notch service to our loyal customers.

One of the key ingredients in Prima’s vibrant company culture is open communication. Like many of my colleagues, having been part of the Prima family for over a decade, let me assure you that it has never, ever been a place where management have all the power and make all the decisions. Instead, Prima and its management team have always been big advocates for transparency and open dialogue at every level of the company. Whether it’s the CEO or the apprentice, everyone’s opinion is valued and respected. Ideas flow freely, feedback is given constructively, and problem-solving becomes a team collaboration.

Shared Mission and Common Values 

We have an amazing group of individuals who are all fully devoted to upholding our core values: People, Positivity, Partnership, and Progressive. These values are at the heart of everything we do, they play a significant role in shaping and influencing our company culture and guide us in our interactions and decision-making processes.

Customer satisfaction is of paramount importance to us. We strive to consistently deliver high-quality software and services that exceed our customer expectations. Through effective communication, responsiveness, and a deep understanding of Workplace supplies and software trends, we can stay at the forefront of technological advancements, ensuring that our solutions are innovative and future-proof.

In 2020/21, our company received notable recognition as a Great Place to Work, earning the prestigious title of the number one best workplace in the tech industry. This outstanding achievement was shared with industry titans Adobe and Salesforce, solidifying our position among esteemed tech giants. Our entire team takes immense pride in this remarkable accomplishment.

Best Workplace in Tech
Great Place to Work Certified
Our Mission 

Enthusiasm and positivity are the principal values that underpin Prima’s culture. Our mission is to provide an enjoyable and successful experience to all businesses and individuals that we connect with. Our customers become part of our business and help us to shape the future of Prima. Our success is defined by the accomplishments of our customers. Prima pledge to create opportunities for our people to grow. Such opportunities are born from consistent individual and team excellence. Prima believes that creating a fun and rewarding workplace, with a great work-life balance, cultivates a talented team to ensure that we get it right first time for our customers.


Cultivating Success:

Watch the video interview with Ian Buckley as he discusses how Prima aims to create a enjoyable, rewarding and sustainable workplace for all of its employees.

Molly Clarke, Customer Care Supervisor

For me, the Prima culture has really helped me grow as a person. I can be quite shy when meeting new people at first, but I still remember how I felt at such ease when I started here 6 years ago. Since then, I have come out of my shell more than ever and become much more confident overall which I have Prima to thank for, as I have grew up here essentially. Having a team of colleagues who you can also call very close friends, of all different ages is really special and unique which I love! When I tell my family and friends about events and incentives we have planned, they tell me how lucky I am to have found such an amazing place to work and group of people.

Learning & Development

Another standout characteristic of Prima’s solid company culture is its emphasis on personal and professional growth. Prima invests heavily on our employees’ development, offering opportunities for training, mentorship, and advancement. This creates a real sense of fulfilment and motivates our colleagues to continuously push their limits, knowing that their growth is not only encouraged but also nurtured and supported. When our colleagues see that Prima is invested in their development, they’re more likely to stick around for the long haul. As they grow, our company flourishes, and the result is top-notch service delivered to our customers.

But wait, there’s more! We also know how to have fun at Prima From awesome team-building activities to epic annual incentive trips to amazing destinations like Spain, Ibiza, and Dubai, we totally get the importance of promoting a positive and enjoyable work environment. We celebrate achievements, both big and small, and encourage a sense of togetherness among the team. After all, who wouldn’t want to work in a place where you feel like part of a big family, where laughter is contagious, and smiles are the norm?

Our Values



Our people are Prima. We promise to be kind, supportive and inclusive to all. This helps us to maintain a caring, family environment whilst delivering a professional service.



Together, we create an environment to harness energy and enthusiasm. When faced with challenges or opportunities, our passion and positivity empower us to unlock our creativity and generate the most effective and innovative solutions.



We relate to our colleagues, customers, and suppliers as partners. Together we shape the future of Prima. We engage proactively, we listen, and we deliver with a real open & honest, professional approach. Mutual success is always the desired outcome.



We are committed to continually developing our products and services to protect the future of both our customers and employees. We achieve this by listening to our customers and consistently reviewing individual performance and behaviours.