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Our Customer Service Centre is an integral part of our business, playing a key role in strengthening customer relationships and feeding directly into our development cycle. A dedicated and talented group of consultants make up the Customer Services team and our key focus is always the customer.
We aim to promptly and accurately respond to all support queries in a polite and friendly manner. We regularly send individuals onsite with our clients, ensuring that our team understands the software in terms of the daily business process at user level. This also helps our consultants understand the pressures of a busy office supplies business, enabling us to offer a patient and understanding approach.
Customer Services host regional Prima training workshops, user group meetings and product road shows, that are arranged for customers throughout the year. This face to face interaction enhances the rapport that the team builds with our customers, relationships which in many cases span over a decade.
We offer training and account management services to help customers get the most benefit from Prima’s products.
help.primasoftware.co.uk is our online support service which provides live chat, up to date quick help guides, training materials, frequently asked questions and online courses – all available 24 hours a day.