Customer feedback

paperchain

“The Paperchain Partnership have partnered closely with Prima Software for more than 10 years, and have grown the business significantly during this time. Prima Cloud is at the heart of our business process, using the PrimaGO store to collect the orders from our online customers, passing through to the back office system where the orders are processed through to sales invoice. Over the past year we have seen regular monthly updates, and continuous improvement to the product features and functionality and also the industry data, and we know our direct feedback is helping to shape the development roadmap. I feel the relationships Paperchain have with the team at Prima are stronger than ever, and I look forward to working with them over the next 12 months to help us achieve our growth targets.”

MICHAEL LOWES
SALES & MARKETING DIRECTOR, PAPERCHAIN

officeSN

“We’ve used Prima since a start-up Business in 2006, it’s a decision I’m delighted I made. From initial meetings with Steve McLaughlin we’ve always found they have listened, understood and supported us a Business. As the team has grown and the product developed that support has been maintained throughout the 10 years we have dealt with them. Prima Cloud is an essential part of our Business and helps us do all we need as a Dealer.”

JOHN FITTON
MANAGING DIRECTOR, OFFICE SUPPLIES NOW LTD

evo-office

“Prima has been a key part of our business since we went live with the software back in 2011. The system is robust and has many features that help us retain a competitive edge. We have a great relationship with the team at Prima, the support and training teams are always at the end of the phone and are always helpful. They hold regular user group meetings and have recently launched a weekly training webinar, both of which help us to understand and master all the features in the software and we feel fully engaged with how Prima will develop the software.”

SHARON WOLLAND
DIRECTOR, EVOLUTION OFFICE GROUP

fieldskill

“Following your Webinar session today on Customer and Supplier returns, I just wanted to thank you for giving us this valuable “Snapshot” training each Friday.

It is proving really useful to the whole team, and we are now making a date in our diaries every Friday, to ensure we do this, and catch up on previous sessions we may have missed. Being able to provide our own requests for Webinar sessions, means we can get first hand training on vital information and problem solving, to ensure we utilise Prima fully and in the correct manner.”

ANNIE HOLLANDS
OFFICE MANAGER, FIELDSKILL

scribble

“I’ve just been watching Steve’s webinar on Invoicing – my first, so I have a few to catch up on. Firstly, I think they’re absolutely excellent & will really help us in getting up to speed with how we should be maximising Prima, so thank you. Knowing that we’ll be made aware of all the new features that are continually being added is great too, so we can continue to improve the service we give our customers aswell as the way we run the day to day of our business. I’m thinking the webinars will stop us from getting stuck in a rut of doing things because ‘that’s the way they have always been done’ and enable us to continually review & improve our processes, as you continually review & develop Prima as a whole. It’s a win win – what’s not to like?”

CAROLYN
OFFICE MANAGER, SCRIBBLE&INK

worrall

“Prima guided us from a fully manual system to the back office and webstore seamlessly, each step of the process was handled efficiently and professionally. Having used the software for 6 months now we are still getting the same levels of support as we had initially from the implementation team. I would happily recommend Prima to anyone.”

JAMES TISSINGTON
DIRECTOR, WORRALL BUSINESS SUPPLIES

mannin

“From day one we have had nothing but fantastic service from the guys at Prima.

Oli, Mike, Kelly and the team provide excellent support on a daily basis and are really friendly. I would recommend Prima cloud to anybody not using it! The software is easy to use and very easy to get used too! We also have the SupportPlus package too which in my opinion is a must for any user. Keep up the good work guys.”

JAMES BROWN
SALES EXECUTIVE, MANNIN GROUP

nbs

“I had my first visit to Prima on Friday, and we were made to feel extremely welcome. A professional team, all with a great personality and very helpful. I come away feeling it was well worth while, and I now know a lot more about the system which I didn’t think I would pick up so quickly.

Well done and keep up the good work!”

JENNI WYNN
SALES MANAGER, NORTH BUSINESS SOLUTIONS

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