It is no secret that our industry is changing, the need for traditional office products is declining and resellers must adapt to continue to service their customers’ evolving needs.
These needs present new opportunities in the supply of technology products and facilities management items, especially as companies look to drive efficiencies and consolidate suppliers. These opportunities also present a new form of competition, just as we look to expand our offerings into these categories, the incumbent suppliers may well see an opening to add traditional office supplies to their portfolio.
At Prima, we speak to dealers daily, making us very aware of the challenges that we face as a collective. This is what makes us different, we listen to your concerns and deliver solutions to help overcome threats and most importantly, seize opportunities.
Office Bridge Solutions are a great example of an office supplies reseller that have embraced change, and it all began around 6 months ago when they made the big decision to partner with Prima as their software solution.
Recently, we caught up with Office Bridge Solutions to see how things have changed since they went live with Prima Software.
Mike, Director of Office Bridge, expressed that one of the main aims of the business is to explore as many growth opportunities as possible, he said “We have recently landed two large corporate accounts, prior to having Prima I believe that we would have struggled to service these accounts. Large organisations require hassle free fulfilment, it’s not just about price. With Prima, we feel that we can offer the ideal solution and it is much easier for us to source and purchase unique items that are not always readily available in wholesaler catalogues. From order processing to invoicing and reports, it caters for it all. In the rare event that the software doesn’t do what we want, our requests are always considered for enhancement.”
All members of the team must be considered when making big changes and they need to be confident in the benefits that will be delivered, as well as being able to continue to do their day to day work as efficiently as possible. A common question we hear is ‘How easy will it be for our team to adjust to Prima? Mike said “Both Rob and Kelly were very good and helpful during the installation process. Some picked up Prima faster than others, although some of the team had been using another system for 10 years so it was a big change for them. The newer members of the team picked up Prima very quickly, helping us to streamline our business and put effective procedures into place. Support from the whole of the Prima team has been excellent, nothing appears to be too much trouble and the responses to our many questions have been delivered very quickly.”
It is great to see Office Bridge Solutions benefitting from Prima and we hope to help many more dealers embrace change.