Industry Feedback

1

“We have found Prima to be a forward thinking and proactive service provider supporting VOW customers. Prima has been particularly supportive of the need to provide enhanced data and content to enable our customers to more effectively sell in an online environment and has been one of the first system providers to adopt our new enhanced data files. Additionally, Prima has been proactive in their approach towards engaging with our sales teams, thereby enabling them to have a more detailed understanding of the systems used by their customers.”

MARTIN WEEDALL
NATIONAL SALES DIRECTOR, VOW

2

“With Prima we hold quarterly face to face meetings at their head office in Widnes to discuss and resolve current support issues, review development requirements that will benefit our mutual clients and prepare sensible plans to deliver the changes and discuss other areas of potential improvements both in software and service. when the need for such meetings arise the Prima management team are always very accommodating to ensure the customer experience is first class. In addition to this and something I see as very important from a service proposition is the fact that I get invited to attend each and everyone of their large user forums to allow joint presentation of changes to the user and show that we have a good working relationship and work together for the benefit of our mutual customers.”

GARY FLETCHER
CLIENT INTEGRATION & SERVICES MANAGER, SPICERS

29

“Prima are always among the first to lend their support to industry events and get involved with BOSS and the trade. Their team are boundlessly enthusiastic and that rubs off on customers, suppliers and even crusty old industry veterans like me. Having built an increasingly strong brand presence in the last few years and combining that with their cloud based system has given this innovative software provider a recipe for success. Prima are a model member that we are proud to be associated with and we wish them all the best.”

PHILIP LAWSON
CEO, BOSS FEDERATION

evo

“In recent years our two companies have grown very close, primarily down to our shared passion for improving customer service – a great example of this would be the live two-way integration between Prima Cloud and our Evolution webstore solutions. We now have a significant number of ‘shared’ customers and I take great personal comfort from how we have both proven that what some people would view as competitors can work so closely together and to the mutual benefit of our customers, current and future – long may that continue!”

PADDY DONNELLY
CEO, EVOLUTION SOFTWARE

integra

“Prima has always provided our members with a proactive, flexible and personable service.  With a comprehensive training and support programme in place together with continual development of the system, Prima’s focus is very much on ensuring the independent dealer can effectively and efficiently run their businesses.  I cannot fault the team at Prima and its support of us as a dealer group together with its desire to further invest and improve what it is already doing successfully.”

AIDAN MCDONOUGH
CEO, INTEGRA BUSINESS SOLUTIONS

30

“Prima provides a superb solution for Office Friendly members. Having worked with them on a daily basis while developing our innovative new  integrated back office marketing solution, Prima have shown how their commitment and creativity to a project ensures it succeeds, AND on top of that, they provide an ideal web solution, too. Together, we’ve bringing together every element of the marketing mix.”

JULIE HAWLEY
MANAGING DIRECTOR, OFFICE FRIENDLY

oc-logo-1

“I’m a big fan of Prima! We love the flexibility of the system appealing to members of different sizes, the modern approach to training such as the webinars, and the ongoing investment to develop the system further.  They really are interested in making their independent dealer customers more profitable and efficient businesses.  Much as we are!”

TOBY ROBINS
CHIEF EXECUTIVE, OFFICE CLUB

22

“We’ve been working with Prima for numerous years now, and they always go above and beyond to help our dealers and ourselves as a group. They are a forward thinking, innovative, dynamic team, with a great strategy ahead, and lots of experience to back this up, like ourselves. Their products help our members to effectively compete online, they are proactive when it comes to helping our dealers and their support is always highly recommended.”

SCOTT WOODWARD
MARKETING MANAGER, NEMO GROUP

26

“Prima were the first software house partner to join the FusionPlus fold, back in 2014. The positive and hard working approach of the whole team, coupled with their unwavering desire to improve ‘the experience’ for their customers shines through, and they also (somehow?!) find time to support the industry at all levels AND generate copious amounts of money for charity while they’re at it! All in all they should be very proud of what’s been achieved thus far and excited for what will be a future of continued growth and success – of that I have no doubt.

Thanks for being a great partner, guys!”

STEVE BILTON
MANAGING DIRECTOR, FUSIONPLUS DATA

COLOP

“It is refreshing in our industry to collaborate with a young dynamic team whose sheer enthusiasm for their products & services cannot fail to inspire you. Always a pleasure to deal with Prima team.”

KIRAN D. MISTRY MBA
MANAGING DIRECTOR, COLOP UK LTD

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