About
Mourne Office Supplies have been supporting businesses across Northern Ireland for over 20 years, providing everything from office products and furniture to print and workplace solutions. As a family-run business built on trust and service, Mourne combine traditional values with modern technology to deliver an exceptional customer experience, helping businesses work smarter, faster, and more efficiently.
Industry
Office Products, Managed Print Services, Technology, Furniture, Promotional Products, Workwear & PPE
Customer Since
2013
Prima Products
• Prima ERP
• Prima GO
• Prima VANTAGE
• Prima APP
Challenge
Mourne Office Supplies were operating without a true back-office system, relying solely on Sage for sales orders and invoicing. This limited their visibility, created manual processes, and made it difficult to scale effectively. As the business grew, it became clear they needed a fully integrated solution to streamline operations, connect their team, and support their long-term growth ambitions.
Solution
After reviewing several options, Mourne Office Supplies chose Prima as their complete business management solution. Prima provided the seamless integration they needed connecting sales, purchasing, stock, and delivery in one system. With tools like Prima Marketplace, Mobile POD & Stock, and automated workflows, the team gained greater efficiency, visibility, and control across every area of the business.
Results
- Business Growth: Since implementing Prima, Mourne Office Supplies have grown from a £400–500k turnover to over £2 million, expanding their team from six to more than twenty employees.
- Increased Efficiency: Automated workflows, mobile POD & Stock App, and live stock control have streamlined operations, eliminating manual tasks and saving valuable time across the business.
- Improved Visibility: Real-time insights into deliveries, stock levels, and customer activity have empowered the team to provide faster, more accurate service.
- Enhanced Supplier Access: Prima Marketplace opened new opportunities by connecting Mourne with a wider range of suppliers, helping expand their product offering and competitiveness.
”We’ve grown hugely in that time, and we’ve used Prima every step of the way.
Darren McElroyOperations Manager, Mourne Office Supplies
Software Built For Business Supplies Resellers.
Streamline operations & boost efficiency.
Mourne Office Supplies’ Story
For Mourne Office Supplies, technology and teamwork have gone hand in hand in driving growth from a small local business to one of Northern Ireland’s leading independent dealers.
Back in 2013, the team were running their operations using only Sage for sales orders and invoicing without a true back-office system to support their ambitious growth plans. That’s when Operations Manager Darren McElroy began looking for a more complete, future-ready solution.
Since implementing Prima, the Mourne team has grown from just 5 or 6 staff to over 20, while turnover has increased from around £400–500k to over £2 million.
”We had no back-office system whatsoever. We were looking for a more rounded package, and after looking at the market, we saw Prima as being the best alternative.
Darren McElroyOperations Manager, Mourne Office Supplies
Streamlining Operations with Prima
Mourne Office Supplies relies on Prima to keep every part of the business connected – from sales and customer service to warehouse and delivery operations. Implementing Prima APP transformed the way Mourne operates. Manual paperwork and disconnected systems were replaced with fully integrated digital processes that now link sales, purchasing, stock, and delivery. The team can easily track customer orders, view delivery progress, and access proof-of-delivery details in real time.
”The drivers use it, which is great for us because now, if the drivers are out and a customer asks, ‘Where’s my delivery?’, you can generally see where they’re going next or where they’ve been and get a signed POD handy.
Megan JohnstonSales Executive, Mourne Office Supplies
The introduction of the Stocktake feature on Prima APP has also been a major win for efficiency. Before using this feature, dispatch notes had to be manually keyed in, often 50 or 60 per day. Now, the whole process is streamlined and digital.
Expanding Supplier Access with Prima Marketplace
Prima Marketplace has opened up new opportunities for Mourne to discover and trade with a wider range of suppliers. This access to new product lines has strengthened their offering and made sourcing more efficient through automated EDI integration.
PrimaGO webstore has also allowed Mourne’s customers to manage their own orders, pricing, and returns online, improving convenience while freeing up time for the sales team to focus on proactive account management.
”I find good new suppliers for a range of products that I wouldn’t usually have access to. Once it’s on EDI, it just makes things a whole lot easier for the sales team.
Darren McElroyOperations Manager, Mourne Office Supplies
Always Moving Forward
For Mourne, embracing technology is essential to staying ahead of the competition. The team continually invests in new tools, machinery, and platforms, with Prima remaining a key part of that ongoing evolution.
Their strong relationship with the Prima team has been built on trust, collaboration, and a shared focus on innovation. Today, Mourne Office Supplies continues to grow with confidence, using Prima to power their operations and deliver a seamless customer experience.
Software Built For Business Supplies Resellers.
Streamline operations & boost efficiency.
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UK: 0151 433 8370
info@primasoftware.co.uk