About
OfficeWorx, founded in 1982 as System Print, has evolved from a print supplier into a full-service provider of office supplies, packaging, IT, and furniture. In 2018, they adopted Prima software to streamline operations, cut admin, and boost efficiency in a fast-changing business landscape.
Industry
Office Supplies, Packaging, IT Infrastructure, Furniture
Founded
1982
Prima Products
- Prima ERP
- Prima GO
- Prima APP (POD)
Challenge
Before adopting Prima, OfficeWorx faced operational inefficiencies due to outdated systems. Manual, paper-based processes slowed despatch and order tracking, while limited stock visibility made inventory management difficult. Additionally, their eCommerce platform was not user-friendly, contributing to poor online sales and customer engagement.
Solution
In 2018, OfficeWorx implemented Prima’s cloud-based ERP and eCommerce suite. The shift enabled automation across key processes – streamlining admin, improving order accuracy, and supporting real-time inventory data. By consolidating backend and online operations, OfficeWorx gained a scalable, cost-effective solution tailored to modern business demands.
Results
- Increased Efficiency: OfficeWorx reduced its workforce by eliminating redundant administrative tasks, allowing the team to focus on core business operations.
- Growth in Web-Based Orders: During and after the pandemic, web-based orders saw significant growth, driven by PrimaGO’s ease of use and touch-free delivery features.
- Improved Stock Management: With Prima’s stock-taking capabilities, OfficeWorx maintained accurate stock levels without the need to handle multiple pieces of paperwork in the warehouse.
- Professional Customer Experience: The POD system improved the customer-facing side of the business, giving OfficeWorx a professional edge in deliveries, comparable to industry leaders.
”Prima has helped us massively in terms of back-office systems. It’s made everything a little bit more efficient, and we don’t spend time fiddling around with codes. The support from Prima has been fantastic, and they’re always up for feedback and improvements, which makes the system stronger every time.
Howard LawBusiness Development Manager
Office Worx’s Story
Founded as System Print in 1982, OfficeWorx has continually evolved to meet the needs of its customers. From a print supplier to a multi-service provider in office supplies, packaging, IT infrastructure, and furniture, the business has adapted through innovation.
The move to Prima helped OfficeWorx eliminate paper-based inefficiencies and unify their technology stack. With PrimaGO, they now offer a seamless online ordering experience – especially vital during periods of high web traffic growth. The platform supports live updates, image-based quotes, and a professional customer experience, giving their team the tools to build better customer relationships.
Software Built For Business Supplies Resellers.
Streamline operations & boost efficiency.
Conclusion
Prima’s flexible, integrated platform empowered OfficeWorx to modernise operations, improve customer experience, and future-proof their business. From stock control to financial integrations with Xero, Prima continues to support OfficeWorx in delivering on its mission to be a one-stop shop for office supplies in an ever-changing market.
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