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Moving to Prima: An overview of the onboarding process
The Orientation Period for guidance
The orientation period is a continuation and key part of the onboarding process. Ensuring day-to-day processes are as efficient as possible, your dedicated Orientation Manager will work closely with you for the next 4-5 weeks.
Throughout this stage they will help identify any areas where further training is required for your team, ensuring that your business is utilising the many benefits that your new Prima system has to offer.
Following completion of the Orientation period, your dedicated contact will carry out a full client handover to our Customer Care team to ensure that we maintain the high levels of care and attention your business deserves.
The Prima Community
Prima has been a key part of our business since we went live with the software back in 2011. The system is robust and has many features that help us retain a competitive edge…
We’ve used Prima since a start-up Business in 2006, it’s a decision I’m delighted I made. From initial meetings with Steve McLaughlin we’ve always found they have listened, understood and supported us…
Prima guided us from a fully manual system to the back office and webstore seamlessly, each step of the process was handled efficiently and professionally…