Ireland: 01 571 9202

Our commitment to our customers during Coronavirus (COVID-19)

To our Prima community,

We wanted to share with our customers and partners how Prima is responding to the global Coronavirus (COVID-19) situation.

Our customers are at the heart of everything we do, so we are actively listening and responding to the evolving situation of COVID-19. We wanted to share the plans that we have in place to ensure that we continue to provide you, our customers and partners, with a seamless experience and the support you need and expect from Prima.

We are here to support you

As from 16th March, we’re encouraging our team to work from home as much as possible. Our utmost priority is the health and safety of employees, customers and partners.

As a cloud-based business, we are fortunate to have a suite of tools that keep our business operating smoothly, no matter where our people are. In addition, our cloud platforms have built-in features that offer flexibility and allow users to work from anywhere. This also means that as well as being able to continue to access our customer support team, you can also support and service your own customers from anywhere.

Preparing for remote working

If you have reliable internet at home, you will be able to operate Prima Cloud on a laptop or PC as if you were in the office.

To install Prima Cloud on a new device, please follow the below link.

When prompted, please enter your company name and key.

Company Name:

Company Key:

If you require your Company Key, please contact our customer support team on:


UK: 0151 433 0475

Ireland: 01 566 2041


What next?

We’ll continue to monitor updates from UK Government and health authorities and will update you as the situation evolves and changes.

Click here for the latest government advice on Coronavirus.

If you have any questions or concerns, please do not hesitate to get in touch with our team.

Stay safe, look after yourselves, colleagues, family and friends.