Scribble&Ink have been a Prima customer since 2012 and have recently been in contact with Steve, our Cloud Services Manager to make us aware of how our training webinars have assisted them in maximising the use of Prima.
Carolyn, Scribble&Ink’s Office Manager said: “I’ve just been watching Steve’s webinar on Invoicing – my first, so I have a few to catch up on.
Firstly I think they’re absolutely excellent & will really help us in getting up to speed with how we should be maximising Prima, so thank you.
I’ve only watched one so far but I’m setting aside time in my diary to go through them one at a time & action all the processes we’re not doing efficiently, which is when I’ll be firing questions across to you or booking in additional training sessions where we need them – we inherited Prima with the business three years ago and I’ve never felt I’ve got to grips with really understanding it so I’m excited about the opportunity to have greater confidence in my knowledge of Prima and in ensuring we’re using it to its maximum benefit to make the running of our business as efficient as possible.
Knowing that we’ll be made aware of all the new features that are continually being added is great too, so we can continue to improve the service we give our customers aswell as the way we run the day to day of our business. I’m thinking these webinars will stop us from getting stuck in a rut of doing things because ‘that’s the way they have always been done’ and enable us to continually review & improve our processes, as you continually review & develop Prima as a whole.
It’s a win win – what’s not to like?
I don’t work on Fridays so can’t access the webinars live so keeping them as videos is great too!”
Joseph, Prima’s Assistant Implementation Manager said: “It’s fantastic to receive such positive feedback from our customers. Over the past few months, I have played an influential part in assisting Steve with the weekly webinars, and I believe we are really making positive strides in changing the way we deliver our product training. Of course feedback such as this from Carolyn really makes us want to push on and work closely with our customers in order for them to get the most out of Prima.”
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