Supplier Spotlight | A conversation with TC Group

In this month’s Supplier Spotlight, we catch up with TC Group, an innovative and fast-moving  office furniture supplier who have recently completed EDI integration with Prima to provide our customers with greater order processing efficiency.

I caught up with Group Brand and Marketing Director, Alex Worswick, to find out a bit more about TC Group and what they have to offer Business Supplies Resellers on Prima Marketplace

Tell us a little bit about your business. What do you offer? 

TC is a reliable, well-oiled and super slick business that sells a lot of furniture to a lot of people. We aim to always have an extensive range of furniture, strive to be reasonably priced in an ever-inflating market and ensure we are constantly looking for innovative ways to improve delivery, design and our online customer services.

TC Group was born from humble beginnings in 1990. Way back then we were working from an Office in Chew Magna, operating from a very small warehouse. By 2016 both Titan and Woodstock Leabank joined the TC Group family bringing with them an additional 20 years of specialist experience, a whole load of colourful chairs and potential for so much more.

Now in 2021, we’re a reliable, innovative and fast-moving business. We employ many happy, intelligent and hardworking staff, and each person lies within the heart of our business.

What benefits do you bring to the Prima Marketplace and our Community? (E.G product portfolio, ease-of-use, next-day deliveries, company etc.)

We’re incredibly proud of the services we offer, from our deliveries, to installation, to our developing IT and operational services. We go above and beyond to ensure each, and every customer is happy, and these are a few of the ways we achieve that.

Whether you need Next-Day Delivery, Delivery and Installation or Third-Party Delivery, here at TC, we’ve got you covered. Our team of experienced drivers and fitters will look after your order with the utmost care and urgency, to ensure you’re not left waiting.
At TC, we love solving problems with technology, which is why we’re aiming to be the leading provider of innovative IT solutions to the furniture industry. Get in touch to see how we can help you make more from your business.

We also offer a range of product and marketing services. From an entirely bespoke product range, to matching Pantone colours for upholstery, we’ve got you covered. Let us design your space planning or draw from our decades of experience to recommend the best product range for the job.

TC can also offer a wide range of online services to its customers, from viewing our TC literature, 3D Models and renders to having the ability to talk to a member of our sales team with any queries or problems.

Do you offer electronic trading capabilities with Prima? If so, what would you say are the main benefits of using EDI for our Community? If not, is this something you will look to do in the future?

Yes, we now offer EDI to our customers. Our system allows customers to be kept informed the whole way through the buying process, from up-front stock feeds to text alerts containing product delivery ETAs, to delivery tracking and access to proof of deliveries via our customer portal.

Our live stock feed includes current stock position and is refreshed every 60 minutes.

By enhancing the customer journey, you are more likely to receive positive reviews, encouraging more customers to purchase through your website, so increasing the chances for repeat business. Delivery notes with your logo and brand identity are used for all orders to continue to promote your business right to the end of the customer journey.

EDI enables us to collect your order files without the need for human intervention, which removes the opportunity for error and enables your staff to be focused on generating sales, rather than carrying out admin tasks.

Getting Started